General Conditions

THE SELLER

White Division S.L., is the sole proprietor of the items sold at www.kalkstore.com (hereafter "Kalk") and the responsible for the services provided in this web.

The owner of this Website is White Division S.L., with CIF: B02997666 and residing at Xixona, 3 03204 Elche (Alicante) Spain.

TERMS OF SALE

By placing an order at Kalk you are subject to these terms and conditions in full.

In order to purchase, access our services or enjoy our promotions at Kalk you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full. When placing an order you undertake that all details you provide to us are true and accurate. Kalk reserves the right to refuse or exclude any customer not complying with these requirements.

BUYING AT KALK

Users must fill in all required fields at Kalk to make a purchase.

All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product.

Acceptance of present conditions implies conformity with the product, its characteristics and its price.

All orders require the acceptance of prices and product characteristics as detailed in its product description.

In case any product is not available, Kalk will notify the customer as soon as possible, cancelling the order and refunding the amount to the customer.

All our products have a three-years warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.  For a correct conservation of your Kalk products you must follow the advices collected in our Jewellery Care guide.

In case of defective product, the seller should proceed to repair, replace, low the price or resolute the contract, actions which will be complementary for the consumer and user. This gratuity shall include the costs needed to correct the lack of conformity of the defective products, especially the s&h costs, as well as those related to materials and workforce.

The seller should respond to the lack of conformity due to defective product that may appear in a 14 days period since the delivery. Consumer and user should inform to the seller about the lack of conformity in a 14 days period since they have noticed it.

Before customer and user gets linked to any distance contract, or settled out of the establishment or any correspondent offer, Kalk will give the needed information about the existence of customer and user post-sale assistance, post-sale services and commercial guarantees, as well as its conditions.

PRODUCT PRESENTATION

Kalk is committed to show and describe the products as accurately as possible.

Kalk denies all responsibility in case of a mistake, error or omission in said presentation. Photographs used to illustrate and complement the products description do not belong to the contract obligations.

PAYMENT

All orders must be paid using a bank card (Visa or Mastercard) or through a Paypal account.

Kalk will never store card details or bank details of its users in its server. It is not allowed to use data or payment instruments belonging to third parties.

PAYMENT SECURITY

Kalk will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.kalkstore.com.

In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.

PRE-ORDERS

At Kalk you can pre-order the items not yet available. Just buy the article you want in the usual way and please be aware of the estimated shipping date. The order will ship once the pre-ordered item is ready.

If your order contains articles both in stock and available for pre-order, it will only be shipped once all items are available.

You can identify those items available for pre-order by the estimated shipping date message on your screen. The return period of the orders that contain reserved items will start once the order has been received.


SHIPMENT

  • Our orders have an estimated delivery time of 24/72 hours (for Spain and Portugal, rest of countries see chart below). The estimated delivery time may be affected in the event that your order contains products in pre-order or during promotional periods (such as Sales, Black Friday, Christmas...)
  • Orders shipped to Mexico will ship once a week with an estimated delivery time of 7 to 14 working days.
  • Once your order ships, you can track it using the “Order Tracking” section, by entering your e-mail and the order number we provided in the order confirmation e-mail.
  • For shipments to Spain, the courier company responsible for the distribution and transport of all our orders is Correos. In case of absence at the time of delivery, the messenger will contact you to agree a schedule that best suits your preferences. If the delivery does not occur in any case, your order will be deposited for collection at your local Post Office.
  • Any order that shows signs of damage, tampering, or having been opened must be immediately refused by the customer at the time of delivery and reported to us via our Contact Form. If the order cannot be refused at that moment, the customer must file a claim with the carrier on the same day of delivery or, at the latest, within 24 hours, attaching clear photographs showing the condition of the shipment.
    Without the required documentation, the claim process cannot be initiated.
  • Inside the parcel you will find each one of the items in its respective packaging, usually each piece is individually packaged.
  • Occasionally, shipments to countries outside the EU may incur additional fees and taxes, which in all cases will be the responsibility of the buyer. In Kalk we commit ourselves to carry out the procedures by preparing the necessary paperwork for the corresponding customs management.
  • You will find below a chart showing the shipping costs and delivery times for each different country. Please, have in mind that free shipping will not apply if the grand total of your order does not reach the minimum amount required for free shipping, once you apply a discount or promotion.
Mainland Spain and Portugal 
  • Delivery in 1 - 3 working days
  • 4,99€ (Free shipping on orders over 45.00€)

Balearic and Canary Islands  

  • Delivery in 5 - 7 working days
  • 6,99€ (Free shipping on orders over 45.00€)

    Belgium, Germany, Luxembourg, Netherlands, Andorra, Sweden, Czech Republic, France, Spain, Austria, Italy, Poland.

    • Delivery in 5 - 15 working days.
    • 6,99€ (Free shipping on orders over 45.00€)

    Finland, Greece, Estonia, Hungary, Latvia, Lithuania, Slovakia, United Kingdom, Denmark, United Kingdom

    • Delivery in 5 - 15 working days.
    • 7,99€ (Free shipping on orders over 45.00€)

    Albania, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia, Serbia, Russia, Cyprus, Bulgaria, Kosovo, Malta, Romania, Slovenia 

    • Delivery in 5 - 15 working days
    • 6,99€ (Free shipping on orders over 45.00€)

    Croatia, Ireland, Switzerland

    • Delivery in 5 - 15 working days
    • 8,99€ (Free shipping on orders over 45.00€)

    Australia

    • Delivery in 7 - 15 working days
    • 20€ (Free shipping on orders over 100€)

    Rest of the World

    • Delivery in 7 - 15 working days
    • 20€ (Free shipping on orders over 150€)

    RETURNS POLICY

    Returning an item with us is very simple. Just visit our RETURNS PORTAL and enter your email and order number.
    Importante: If you're contacting us about a damaged product, please write to us using our Contact Form, attach photos, and describe the issue. Wait for our Quality Department to assess your case and provide you with an appropriate solution.

    Return Deadline

    You have 14 calendar days from the date of delivery to return your order.

    Size Exchanges

    Available for orders shipped to Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland, and the Netherlands.

    • One free size exchange per order. Make sure to select the free shipping option — otherwise, you will need to pay for the return shipping.

    • If a second exchange is needed, you’ll need to request a return (€19.99 fee) and place a new order.

    • For other countries: please process a return and place a new order for the new size.

    Refund Options

    1. Gift Card + 15% Extra Bonus

    Available only for: Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland, and the Netherlands.

    • Return shipping is free.

    • You'll receive a gift card with the value of your return plus an additional 15%.

    • Perfect if you'd like to exchange for a different item or color.

    Returns must be handled by the customer, using the courier of your choice. All returns must be shipped to our warehouse in Spain. You can find the address and detailed instructions in our Returns Portal.
    Once your request is submitted, you’ll receive an email with information to complete the return process.

    Please note that since this return is not handled by Kalk, we cannot be held responsible for any lost packages or delays caused by the courier. We strongly recommend that you keep your proof of postage.

    2. Refund to Original Payment Method

    • Spain & Portugal: Return label provided for €5.99. You may also choose to arrange the return yourself.

    • Belgium, France, Italy, Luxembourg, Germany, Austria, Poland, Netherlands: Return label provided for €14.99. You may also choose to arrange the return yourself.

    • UK: We provide the return label and handle customs clearance. A €20 administrative  fee will be deducted from your refund.

    • Rest of Europe: Customer must handle and pay for return shipping. Full instructions are available in the Returns Portal.

    • Rest of the World: Customer is responsible for return shipping. A €15 administrative fee applies for customs clearance.

    Before Sending Your Return, Please Keep in Mind:

    1. Only 2 items per order may be returned without extra charge. For each additional item, a fee of €2 will be applied.

    2. All items must be:

      • Unused

      • In perfect condition

      • In their original packaging, including protective items like cloths, cases, stickers, etc.

    3. Returns must include the return slip provided via email.

    4. Do not place shipping labels directly on product boxes.

    5. Products not returned in original condition or packaging may be rejected or subject to a deduction:

      • Shipping box missing: €5

      • Missing items (e.g. sticker, cloth, case): €3 each

    6. Hygiene policy:

      • No returns or exchanges on bikini bottoms, swimsuits, piercings, ear cuffs, earrings, or face masks.

      • Bikini items must retain original hygienic stickers/protectors.

    7. Promotional items (e.g. 2-for-1) must be returned in full to receive a refund.

    8. If your order included a free gift, it must be returned; otherwise, its value will be deducted from your refund.

    9. Returns with unpaid customs fees will be rejected. The customer is responsible for these costs.

    Processing Times

    Refunds and exchanges will be processed within 14 days of receiving and validating your return at our warehouse.

    Our Commitment

    At KALK, we care deeply that all our products reach our customers in perfect condition. That's why we carefully inspect each return before putting items back on sale. We ensure that they haven’t been used or damaged so they always feel new to the next customer.

    We want your shopping experience to be excellent, so we take the time to ensure that every product is in top condition. To make sure your return is processed correctly and without penalties, we ask you to protect the original product packaging and not place labels or tape directly on it. If the product is not returned in its original packaging, including all accompanying items (such as stickers, cloths, protective cases, etc.), the item may be subject to depreciation.

    Thank you for following these instructions. They help us process your return more efficiently. If you have any questions or need assistance, we’re here to help. Thank you for your understanding and for helping us maintain product quality!

    RIGHT OF WITHDRAWAL

    The consumer and user will have the right to cancel the order placed remotely without giving any reason, during a period of fourteen (14) calendar days from the correct reception of the product.

    For hygiene reasons, this does not apply to the following products: Bikini bottoms, swimsuits, piercings, ear cuffs, earrings, and/or face masks.

    Once the article has been received and the return has been approved and authorised, you will receive a confirmation email indicating that the amount of the product or products to be returned will be paid by the same method of payment used (unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund). The total amount of the purchase will be reflected in your account within a maximum period of 14 calendar days from the time you have received the return confirmation email and depending on the conditions of each bank.

    The product must be returned in perfect condition, and without its use having gone beyond the mere verification of its good condition and functioning.

    All shipping costs corresponding to the return process shall be borne by the customer.

    In order to proceed with the withdrawal, we recommend that you register through our Contact Form and follow the instructions indicated there.

    In any case, we recommend that you keep proof of delivery.

    Use an envelope, bag or paper wrapping to protect the box containing the items to be returned and we recommend that you do not place the return label directly on the boxes, as it would be impossible for us to reuse them.

    Cancellation

    Every order placed in Kalk can be cancelled within 24 hours from the date of purchase through our Returns Portal. The refund will be processed to the same payment method used for the purchase and will be effective within 7 to 10 working days depending on your bank.

    RESPONSABILITY

    Kalk is committed to transfer your order as swiftly as possible to the selected transport agency. Nevertheless, Kalk cannot be held responsible for: damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. For technical failure, accidental causes or any other kind that may prevent the normal functioning of the service through internet. For lack of availability of the site for maintenance reasons or other that prevent the user from accessing the service. Kalk will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless KALK declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.

    INTELECTUAL PROPERTY

    All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to Kalk or its licensees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property.

    CUSTOMER CARE SERVICE

    You can contact Kalk through this Contact Form or through Social Media. You can also contact us by phone at (+34) 966 160 927.

    LEGAL ACTIONS

    Kalk reserves the right to exert legal actions against the users that violate or infringe Kalk's intellectual and industrial property rights.