Returns and Replacements
Making a return or an exchange with us is very easy 🤗 You just need to go into our Return Portal and follow the steps. You have three different options to be refunded:
📦 Exchange: Available for orders placed in Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Netherlands. You can choose another size or product from our website and we will ship it to you. The first exchange for size or items with the same price are free for you. The return period is 14 days from the day of the package reception.
For orders placed in the rest of the world, you will have to process the exchange as a return.
For more information, see our return and exchange conditions.
🎫 Gift card: We will send you a gift card with store credit for the amount of your returned items and non expiration date. This option is free and the return period is 14 days from the day of the package reception.
💸 Refund: We will process the refund of your returned items to the same payment method used in your original purchase. A return fee will be charged at this option. The return period is 14 days from the day of the package reception.
*Bikini Bottoms, Swimsuits, Piercings, Ear Cuffs, Earrings or Masks cannot be returned.
**Products purchased through 2x1 promotions cannot be exchanged or returned.
If you have any question or need further information don't hesitate to contact us through our Contact Form 😃 We will be glad to help you anytime.
